Every paid subscription (not admin-granted gift subscriptions) renews automatically by default at the end of its cycle, using the same card used at initial signup.
From the "My Account & Subscriptions" page, under "My Subscriptions", a "Cancel Auto-Renewal" button appears next to every active subscription. Once you cancel, the status changes to "Ending — will not renew", and the details of when the cancellation takes effect are shown when you confirm it and are also set out in the Terms and Conditions. Changed your mind? The cancel button is replaced by "Cancel Stop Request (Resume Renewal)", which reactivates auto-renewal immediately.
Note: "gift" subscriptions granted by the platform administration show no cancel button at all — they do not auto-renew and no payment is ever charged for them.
There is currently no self-service refund mechanism inside the platform. If you run into a situation that calls for a refund (an accidental duplicate charge, for example), contact our team directly at [email protected] or +962 787 413 344 to discuss it.
It is not currently possible to change the payment card linked to an existing subscription from within the platform — if you want to use a different card, wait for the current subscription to end and subscribe again with your new card.